AHAH update June 6, 2020
Hello! We hope all is well with you during these complicated times.
As our staff and client's safety is an ongoing priority, we are continuing curbside appointments with extensive phone consultations and curbside food/medication pick up until further notice.
Please call the office when you arrive for your appointment and a staff member will come to your car to transport your pet inside for his or her appointment.
(Limited number of family members are allowed to be present for euthanasia appointments)
As you can imagine with all the extra phone communications, our phones have been very busy! Hold times may be longer. Wait time for tech appointments may be longer as more people are getting back into routines.
Your patience and cooperation is greatly appreciated.
Now that the warm weather is here, please be aware of safety concerns of your pets in cars.
We strongly advise you to wait in your car with the air conditioning on.
Their anxiety level of a visit may increase the chance of overheating.
If your vehicle doesn't have A/C let the receptionist know at check in and we'll make accommodations for their safety.
As of now, we are continuing with our temporary hours.
Thank you for your understanding. Stay safe, The AHAH staff
Update May 4,2020
We are now able to perform elective surgical procedures such as spays and neuters. Surgical appointments are filling up fast, please be aware there may be a wait for an appointment.
Thank you for your patience and understanding.
AHAH Information and hospital policies regarding COVID-19 (Coronavirus)
AHAH policy update 3/27/2020
Withthe changing nature of COVID-19, we updating our policy regarding visitors inside our building to keep patients, clients and staff as safe as possible.
We need cooperation and patience during these difficult times to be able to continue serve you and your pets.
When you make your appointment, the receptionist will go over the new procedure with you.
All medical and vaccine appointments will be done with a curbside pickup by staff and phone conference with the doctors. Please call the office 847-593-1898 when you arrive in our parking lot, you will be checked in via phone and someone will come out to retrieve your pet.
For safety reasons, our staff will not be retrieving your dog or cat from your car. Please have all dogs on leashes and ready to go. Cats must be in a carrier and have them outside the vehicle.
After the doctor examines the patient in the clinic, they will call you and discuss the proper treatment plan.
Families may still be present for euthanasia procedures.
If you are experiencing cold or flu-like symptoms or have been in contact with anyone who has, we cannot allow you in the building for any reason.
We appreciate your understanding while we work together to provide you with the best care while keeping everyone safe.
Effective Monday, May 4, 2020
We will amending some our previous policies, as the Illinois Governor has lessened some of the restrictions of
the Stay At Home order.
Grooming appointments will be available starting May 4, 2020. Please call the office to make your appointment and be aware that slots will fill up quickly.
**If anyone in your household has shown any COVID19 symptoms within the prior 2 week period, we respectfully ask you to postpone your appointment**
We will continue restriction to our building until at least June 15, 2020 (except for euthanasia appointments). Please call the office when you arrive for your appointment and a staff member will come to your car to transport your pet inside for his or her appointment. Doctors will have phone consultations with you before and after exams.
Curbside pickup for food and medications will also be continued during this time.
As you can imagine, with all the extra phone communications, our phones have been very busy. Hold times may be longer. Your patience and cooperation is greatly appreciated.
As of now, we are continuing with our temporary hours.
Thank you for your understanding. Stay safe.
The AHAH staff
AHAH Temporary New Hours
Starting April 7, 2020 we will be closing at 6 PM Tuesdays, Wednesdays and Thursdays. This change is temporary and we will let you know when our regular hours are reinstated.
As always, we appreciate your cooperation and patience while we work through this COVID-19 pandemic together.
Stay safe, Your AHAH staff
AHAH Update regarding COVID-19
Hello. We are continuing to adapt our policies due to the changing situation regarding COVID-19. We are doing our best to serve you and your pet while keeping everyone (clients, patients and our staff) safe. In this uncertain time, it is going to take patience and understanding from all parties involved to get through. Please understand that some services will not be offered currently while we are trying to limit non-essential visits to maintain medical supplies and for everyone’s safety.
Scheduled surgery drop-offs will be accepted in the parking lot. Prior to your appointment, please go to our website to download
and print the Surgical Consent Form. https://www.ahahvets.com/resources.html
Please bring the completed form with you at drop off time. When you arrive, call the office (847-593-1898) and a receptionist will
check you in over the phone. The surgical technician will then come to your vehicle to accept your pet and completed form.
Please have your dogs leashed and waiting outside the vehicle with you, ready to be picked up. For the safety of our staff, we
will not be removing the dogs from inside your car. Cats MUST be in a carrier.
Our phones have been very busy during this time as we are having more phone consultations and conversations to help practice social distance.
PLEASE BE PATIENT WHILE HOLD TIMES MAY BE LONGER OR PHONE LINES MAY BE BUSY AND KNOW THAT WE ARE DOING OUR BEST TO KEEP UP WITH THE DEMAND.
Your understanding at this time is appreciated. We must all work together to get through this. Updates will be posted on our website www.ahahvets.com or follow us on our Facebook page
Stay safe and thank you,
The staff of Arlington Heights Animal Hospital